Lesson 3 of 4 · 2 min

When the count says it's gone

The goods are on the counter but the shelf count says none: the till sells anyway and puts the count right, unless you switch that off.

  1. The count says 0, but there's a mug in your hand at the counter. Counts drift: a box not entered, a miscount. The till doesn't argue with what's in front of you.
  2. It sells it, and puts the count right first: the stock history says Counted at the till, then Sold. The ticket tells you as you go: the shelf says 1 fewer than this, and selling puts the count right.

  3. Settings → Till & payments

    Rather it refused? In Settings → Till & payments, under At the till, switch off Sell what's on the counter, even when the stock says it's gone. Then the till won't sell more than the count says.
  4. Seeing Counted at the till a lot in the history? Something's not being entered. Time for a count, or Receive a delivery for the box that came in.

Try it

Opens Register. You'll be asked to sign in first; new businesses get a free week, no card needed.

Open the till's settings

Quick check

One quick question. Pick an answer and Reggie will tell you how you did.

1. The count says a mug is sold out, but there's one on the counter. With the setting on, what happens?

Try it in Register, free for a week

Every lesson's Try it opens the real page, with Reggie pointing the way.

Start your free weekSign in

Free for the first week · no card needed · £5 a month afterFree for the first week · no card needed · Rs 1,500 a month afterFree for the first week · no card needed · $6 a month after